Wear now, Pay later 
Frequently asked questions
PRODUCT QUESTIONS
Who makes the products you sell?
All Plantwear products are manufactured ‘in-house’. We have our own workshop where raw materials are delivered and we turn them into beautiful, timeless fashion accessories. We also design all of our products ourselves. We have implemented revolutionary production methods that makes our products highly durable and long lasting.
Is using wood really ecological?
All of the raw wood that we use comes from FSC (Forest Stewardship Council) approved forests. Trees in forests have to be cut down every so often to make room for new ones in order to preserve other animals/plants living there.
WOODEN EYEWEAR/SUNGLASSES
WOODEN WATCHES
Can my wooden glasses get wet?
Yes, they can. All our models have a protective natural wax coating that preserves the wood. Please do not submerge in water for long periods though. Rainwater/dropping in water will cause them no harm. Most models (depending on the wood) will also float.
Are Plantwear wooden watches water resistant?
Our watches are splash resistant. This means you cannot submerge them in water and it is better to try to avoid exposing them to heavy rainfall. Splashes generated by washing your hands etc should not cause any problems.
How durable are the glasses?
Wood has been used for centuries for many purposes where a durable and flexible material was required. Our glasses are much more durable than plastic ones. They seem lightweight and fragile but we can guarantee they’re not. Please do not purposely try to test their resistance.
Can a wooden bracelet length be adjusted?
Each watch that has a wooden bracelet comes with an adjustment kit. It does need minimal manual skills to change the length. If you do not feel comfortable doing it, take your watch and the kit to your local watch shop/watchmaker. Tools required: small hammer, a pair of pliers.
How do I clean/maintain my glasses?
You can use a damp cloth to clean the frame. Please try to remember to dry it with a dry cloth afterwards. You can use a micro-fibre cloth to clean any smudges on the lenses. Lens-cleaning specific solutions may also be used.
Can I change my wooden bracelet for a leather strap?
We can supply you with all sorts of leather straps for your wooden watch. Please contact us for a quote.
What about your lenses?
All our lenses are made out of CR39, a cotton derived polycarbonate that is 50% lighter than glass and consists of an anti-scratch front layer. All our lenses have UV400 filters and provide a 100% UVA/UVB protection.
Is it possible to change batteries in my wooden watch?
Yes, you can change the batteries. All you need to do is unscrew the bottom cover. Some manual skills and a small screwdriver required. If you do not feel comfortable performing a battery change yourself, please take it to your local watch shop/watchmaker.
Can I put my prescription lenses in your frames?
Of course you can! Please make sure you visit your local optician/optometrist. Do not attempt to remove/install lenses yourself. A professional will have no problems installing them.
How do I clean my Plantwear wooden watch?
You can clean your wooden watch using a damp cloth and tap water. Please make sure you wipe it with dry cloth afterwards.
Can I change the lens colour in my glasses?
Yes, you can! If you are bored of the lens color you chose or the lenses were damaged you can send your glasses back to us for a replacement. Please contact us at info@plantwear.com.au
Can you replace the battery/service/clean my watch?
Sure we can! Please contact us for a quote on info@plantwear.com.au
BRAIDED WOODEN BRACELETS
WOODEN HAPPINESS BRACELETS
Can I let my bracelet get wet?
Sure! Our bracelets have a protective natural wax coating that preserves the wood. Rainwater or handwashing will cause no harm. However, bracelet should not be exposed to a submerge for a long period like bath, shower or swimming in the poll.
How to tie a bracelet of happiness?
We tie the bracelet with a double strong knot. This makes it impossible to remove it, but the bracelets are small and discreet. The women’s part of the Plantwear crew wears them constantly for several months – bracelets look like new ones. 🙂
How to care for my bracelet?
You can clean your pendant with clean, wet cloth, then wipe dry. From time to time, you can rub it with a natural food oil or a cosmetic one.
Can I wet my bracelet?
Sure! Our bracelets are waxed, which protects the wood against water and prevents wood swelling. Bracelet bravely endures daily repeated handwashing, baths, showers, holidays over the salty sea and visiting swimming pools.
For whom are braided bracelets?
The product is intended for adults and children over 13 years of age. We do not recommend wearing bracelets for children younger than 13 years, due to the presence of small elements.
Are happiness bracelets durable?
Silk thread is extremely strong and resistant, it does not lose its color easily and it is very difficult to break it.
Will the bracelet fit on me?
Bracelets are available in two sizes: 6 mm and 10 mm. The thicker bracelet is also longer and has a slightly larger pendant. That is why 6 mm bracelets are recommended for women, and 10 mm are for men. The clasp of the bracelet allows you to adjust the circumference. If you want to adjust the length of the string individually, please contact us.
Can I order a box with an engraving?
Unfortunately, we do not offer engrave on any of the elements of this product (box, box insert, pendant).
SHIPPING INFORMATION
What shipping methods are available?
Plantwear offers the following shipping methods:1. Standard delivery (2-5 days) – $6.502. Express delivery (Next day) – $10.003. New Zealand (7 days) – $13.00Free Standard shipping for orders over $60.Plantwear does not take responsability for any delays caused by third party companies.
Do you ship internationally?
We ship in Australia and New Zealand, however we have some partners in other countries that maybe can ship to your destination. Please contact us to find out at info@plantwear.com.au.
How long will it take to get my package?
Plantwear offers the following shipping methods:1. Standard delivery (2-5 days) – $6.502. Express delivery (Next day) – $10.003. New Zealand (7 days) – $13.00All orders are processed within 2 business days (this does not apply to sales and holidays, but we will always do our best to surprise you!).Plantwear does not take any responsibility for any delays caused by third party companies.
Is a signature required?
All orders are shipped via a recorded service. A signature upon receipt is required for orders over $100.
PAYMENT INFORMATION
What payment methods are accepted?
You can choose one of the payment methods on the checkout page:1) To pay credit or debit card, and enter your card details.2) To pay with PayPal you’ll need to have a PayPal account. At checkout, simply select PayPal as your payment method and enter your account information.3) Wear now, pay later with Afterpay. Pay over 4 payments, interest fee. All you need to apply is to have a debit or credit card, be over 18 years of age and resident of Australia or New Zealand.
Is buying online safe?
PayPal payment gateway is protected via an SSL certificate and all your payment details are encrypted. Plantwear neither receives or stores any of your bank/credit card information.
ORDERS
How do I place an order?
To place an order please add the products you like to your shopping cart and after checking the contents of your cart please proceed to checkout. Enter all your billing details and shipping details (if different that billing), choose preferred payment method. You will then get redirected to a secure payment gateway to finalize your order and make payment. Order confirmation will be sent to your email address after payment is received (this could take a couple of minutes).
How can I cancel or change my order?
You can either cancel or make any changes to your order before it’s shipped. If you realize you made a mistake please contact us immediately on info@plantwear.com.au
Do I need an account to place an order?
You do not require an account to place an order however without an account you would not be able to track your order using our website (you still get email notification regardless of account registration). Registration is preferred and will allow us to send you new arrivals and discounts information.
How do I track my order?
You will get email notification at every step of your order. If you want to track your order, please use go to TRACKING PAGE and enter your email address and your order number.
Who should I to contact if I have any queries?
If you have any queries regarding your order/product inquiry etc please contact us via email on info@plantwear.com.au
What is your order processing time?
All orders are shipped within 2 business days once a full payment is received. The 2 days order processing time does not apply to sales and holidays, but we will always do our best to surprise you!
WARRANTY AND RETURNS
Are your products warranty covered?
Please find detailed information about warranty HERE
How Can I Return a Product?
Any products ordered from Plantwear can be returned within 100 days (from order receipt date). You can either replace your product or get a refund. Returned products must be returned unused and it their original packaging.
How do I make a warranty claim?
Please find all information on warranty policy and claim instructions HERE
Do I need to fill out a return form?
In order to return any of our products a return form must be filled out. Full returns policy and the return form can be found HERE
What is your return address?
Our return address is: Plantwear9 George Street North Strathfield, NSW 2137 Australia
How do I ship my return?
Please make sure you use a recorded/trackable service.